How to request deletion of your CrewHub360 and CrewHub360 Field data. Last updated May 31, 2026.
This page explains how to delete your CrewHub360 account, your CrewHub360 Field mobile app account, and the personal data associated with them. CrewHub360 is operated by Rime Hill LLC.
The fastest way to delete your account is from inside the CrewHub360 Field mobile app:
Tenant admins: if you are the sole administrator of a CrewHub360 workspace (a "tenant"), in-app deletion is blocked to prevent accidental loss of business data for the rest of your team. Email [email protected] from your registered admin address to request workspace deletion. See section 3 below for what happens to workspace data.
If you cannot access the app, or you prefer email, send a deletion request to [email protected]. Include the email address associated with your account so we can verify your identity. We will confirm receipt within 2 business days and complete the deletion within 30 days.
When your account is deleted (via either method above), the following happens:
| Data type | What happens | Retention |
|---|---|---|
| Your personal profile (name, email, phone number, profile photo) | Deleted immediately. Replaced with an anonymised placeholder in any shared business records. | Removed immediately; backups purged within 30 days. |
| Your authentication tokens (app sign-in, push notification token) | Revoked immediately. | Removed immediately. |
| Your location history (live-location pings sent while clocked in) | Individual pings deleted. | Up to 90 days; anonymised daily aggregate retained with your employer's business records. |
| Your in-app messages (dispatch chats, tech-to-tech threads) | Your authorship is anonymised. Message content stays visible to other participants as part of the shared conversation. | Anonymised immediately; message content retained by the workspace. |
| Work artifacts (job photos, customer signatures, completed checklists, time entries, notes you created) | Retained by your employer's workspace because they are business records owned by the business, not personal data. | Retained for as long as the workspace is active, subject to the retention rules in the workspace's own data policy. |
| Financial and tax records (invoices, payments, payroll entries tied to your user ID) | Your authorship is anonymised; the financial record itself is retained because the business is legally required to keep it. | Up to 7 years in the United States, or the period required by applicable tax and accounting law. |
| Workspace / tenant data (only when a tenant administrator deletes an entire workspace via email) | All clients, jobs, quotes, invoices, inventory, and team records for that workspace are deleted. | Removed within 30 days of confirmation; encrypted backups rotated within 90 days. |
| Website chat (prospect chat on crewhub360.com) — the name, email, phone number, message text, and technical metadata (IP address, browser) you share in the website chat widget. This is separate from any app account. | Deleted automatically on a rolling schedule, and on request. | Automatically removed 12 months after your last chat message; sooner if you email [email protected]. |
Some personal data is handled by third parties on our behalf. When you delete your CrewHub360 account, we do the following:
If you have any questions about this deletion process, or if you need help accessing the in-app deletion flow, contact [email protected] or call 1-833-681-6335. For formal data requests covered by GDPR, CCPA, or similar laws, use [email protected].
This page is a companion to our full Privacy Policy.