Last updated June 9, 2026
These Terms of Service ("Terms") govern your access to and use of CrewHub360 (the "Service"), operated by Rime Hill LLC ("CrewHub360," "we," "us," or "our"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Plain-English summary: CrewHub360 is field service management software you subscribe to month-to-month. You own your data. We take your payment via Stripe and bill you monthly until you cancel. You can cancel anytime — no refunds on partial months. We try hard to keep the Service running, but we don't guarantee perfection. Full terms below.
These Terms apply to anyone who accesses or uses the Service, whether through our web application at app.crewhub360.com, our mobile field app "CrewHub360 Field" for iOS and Android, our public website at crewhub360.com, or any related APIs or integrations. If you use the Service on behalf of a business or other entity, you represent that you have authority to bind that entity to these Terms.
These Terms work together with our Privacy Policy, which describes how we collect, use, and share information.
To use most features of the Service, you must create an account and a workspace (a "tenant"). The person who creates the workspace becomes the initial tenant administrator and is responsible for the workspace's subscription and settings.
Tenant administrators may invite additional users (managers, dispatchers, technicians, and other roles) to the workspace. Every user is responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account. Notify us immediately at [email protected] if you believe your account has been accessed without authorization.
You must be at least 18 years old to create an account. The Service is not intended for use by children.
New workspaces receive a 14-day free trial of the full Service with no credit card required. At the end of the trial, you must select a paid plan to continue using the Service. If no plan is selected by the end of the trial plus a 3-day grace period, your workspace will be suspended. Your data is retained during suspension and can be restored by activating a paid plan.
CrewHub360 offers two monthly subscription tiers:
Features included in each plan are described at crewhub360.com/#pricing and may change over time. Substantial changes to plan features will be communicated with at least 30 days' notice.
Subscription fees are billed monthly in advance via Stripe, Inc. Your subscription will automatically renew each month on the date corresponding to your original subscription date, and the monthly fee will be charged to the payment method on file. You authorize us and Stripe to charge your payment method for each renewal until you cancel.
We may change subscription prices. If we increase the price of a plan you are subscribed to, we will notify you by email at least 30 days before the change takes effect. The new price will apply to your next billing cycle after that 30-day notice period. If you do not agree with the new price, you may cancel before the change takes effect.
If a monthly payment fails (e.g., expired card, insufficient funds), we will retry the charge per Stripe's standard retry schedule and notify you by email. If payment is not successfully collected after the retry window, your workspace access will be suspended. A 3-day grace period applies before access is cut off.
You may cancel your subscription at any time from within the Service at Settings → Billing, or by emailing [email protected].
When you cancel:
Because CrewHub360 is a month-to-month subscription with no long-term commitment, all subscription fees are non-refundable except where required by applicable law, or where we determine in our sole discretion that a refund is appropriate (e.g., billing error on our end, or extended Service outage).
If you believe you have been billed incorrectly, contact [email protected] within 60 days of the charge.
You own the data you and your team enter into the Service (client records, jobs, quotes, invoices, photos, time entries, and everything else — "Customer Data"). Customer Data belongs to your workspace and remains yours.
You grant CrewHub360 a worldwide, royalty-free license to store, process, display, and transmit Customer Data solely to provide and improve the Service for you — for example, to render your schedule, deliver push notifications to technicians, generate PDF invoices, send emails to your clients on your behalf, and sync to third-party services you connect (like QuickBooks Online).
We do not use your Customer Data to train artificial intelligence or machine-learning models. We do not sell your Customer Data. See our Privacy Policy for full details on how data is handled.
You are responsible for the accuracy, quality, and legality of Customer Data, and for ensuring you have the right to collect and use any personal information about your clients, employees, or contacts that you enter into the Service.
You agree not to:
We may suspend or terminate access for any workspace or user that violates these restrictions. In serious cases (e.g., ongoing abuse, fraud, legal violations) we may terminate immediately and without notice.
If your workspace connects a Stripe account to CrewHub360, you can collect card payments from your own clients through the client portal and booking flow. These payments are processed as Stripe Connect direct charges — funds route from your client's card to your connected Stripe account, and you are the merchant of record.
CrewHub360 charges a platform fee on these client payments. The default platform fee is 0.5% of each transaction, collected automatically through Stripe as an application fee at the time of the charge. The rate applied to your workspace is shown in your account settings and may be reduced by written agreement. This platform fee is separate from, and in addition to, Stripe's standard processing fees, which you pay directly to Stripe. Where a client payment (such as a booking deposit) is refunded, the corresponding platform fee is refunded proportionally.
You are solely responsible for your relationship with your clients, including the accuracy of the invoices you send them, responding to chargebacks and disputes, complying with tax obligations on your revenue, and handling refunds. CrewHub360 is not a party to transactions between you and your clients.
The Service integrates with third-party services we use to operate and deliver features. These include Stripe (payments), Intuit QuickBooks Online (accounting sync, if enabled), Twilio (SMS, if enabled), Anthropic (AI features, if enabled), Google Maps Platform (geocoding and routing), Postmark or Amazon SES (email), DigitalOcean Spaces (file storage), Expo (mobile push notifications), and Firebase Analytics (product analytics). Your use of these integrations is subject to the respective third party's terms and privacy practices, which we summarize in our Privacy Policy.
The Service, including its source code, design, features, text, graphics, and logos, is owned by CrewHub360 (Rime Hill LLC) and protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during the term of your subscription, subject to these Terms. No other rights are granted.
"CrewHub360," the CrewHub360 logo, and "CrewHub360 Field" are trademarks of Rime Hill LLC. You may not use our trademarks without our prior written permission, except to identify CrewHub360 factually (e.g., "runs on CrewHub360").
Feedback you send us about the Service may be used by us for any purpose without obligation or compensation.
We work hard to make the Service available around the clock, but we do not guarantee uninterrupted, error-free, or completely secure service. The Service may be temporarily unavailable due to maintenance, updates, third-party outages, or events outside our reasonable control.
Scheduled maintenance will be announced in advance when practicable. For material unplanned outages, we will post updates and communicate with impacted workspaces.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED. ANY CONTENT OR DATA YOU ACCESS THROUGH THE SERVICE IS AT YOUR OWN RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM ITS USE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREWHUB360 AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID CREWHUB360 IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages. In those jurisdictions, the limitations above apply only to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless CrewHub360 and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Customer Data you upload or make available through the Service; (c) your violation of these Terms; or (d) your violation of any third party's rights, including intellectual property or privacy rights.
You may terminate your subscription at any time as described in Section 4. We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms, for non-payment of fees, or if required by law.
Upon termination, your right to use the Service ends immediately. Sections of these Terms that by their nature should survive termination (including ownership of Customer Data, disclaimers, limitations of liability, indemnification, and governing law) will survive.
These Terms are governed by the laws of the State of West Virginia, USA, without regard to its conflict-of-laws rules. You and CrewHub360 agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in West Virginia, and you consent to the personal jurisdiction of those courts.
We may update these Terms from time to time. When we do, we will change the "Last updated" date at the top of this page. If the changes are material, we will notify you by email or by prominent notice inside the Service at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the Service and may cancel your subscription.
Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and CrewHub360 regarding the Service and supersede any prior agreements.
No Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.
Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of our business.
Force Majeure. Neither party is liable for delay or failure to perform caused by circumstances beyond reasonable control, including natural disasters, government action, network or utility failures, or widespread third-party service outages.
If you have any questions about these Terms, contact us: