Conflict-aware. Skill-aware. Travel-aware.

Never double-book. Always know where your techs are.

A drag-and-drop dispatch board that won't let you double-book, won't let you assign an uncertified tech to a permitted job, and tells you when a 9am won't make it to a 10am because of drive time. Plus live GPS so you can see the whole crew at a glance.

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Who this is for

Dispatchers and owners running 3+ techs

Below 3 techs you can run a paper calendar. Above 3 you start losing time to "who can take this?" and "where is so-and-so?" CrewHub360's dispatch board is built for the operational reality of running a crew that's spread across town all day.

Dispatchers Owners Field technicians

Drag and drop. Conflict-aware by default.

A drag-and-drop dispatch board with a resource grid showing each tech's day. Drag a visit, drop it. The board checks for time overlaps, PTO blocks, and travel time before letting you commit. Want to override? Yes — but it's logged with the reason and who did it.

  • Resource grid view: techs across the top, time down the side
  • Time-overlap, availability, and travel-time checks before assignment
  • One-click override with audit log
  • Color-coding by job priority and status
CrewHub360 dispatch board showing unassigned jobs and a per-technician resource grid
Drag-and-drop dispatch board — conflict-aware by default

Skill-based dispatch — only certified techs see permitted work

Track each tech's certifications, licenses, and expiry dates in their own record. Tag each job with required skills. The dispatch board filters and warns automatically — no more accidentally assigning a journeyman job to an apprentice, or a refrigerant repair to someone whose 608 lapsed last quarter.

  • Per-tech license records with expiry dates
  • The skills each job needs
  • Dispatch board filters to qualified techs
  • Hard warning before assigning unqualified tech (override is logged)
CrewHub360 unassigned jobs queue with required-skill tags for skill-based dispatch
Skill-based dispatch — license, cert & expiry aware

Google Maps route optimization, depot to depot

Click "Optimize day" and CrewHub360 calls Google Maps to compute the most efficient sequence of stops for each tech, depot to depot, so the tech sees their day's stops in the right order. And if Google Maps is ever unreachable, it still gives you a sensible order.

  • One-click optimize for one tech or the whole crew
  • Schedule overnight optimization for the next day
  • Drive-time-aware visit slot suggestions
  • Map view shows the route on the dispatch board
CrewHub360 route optimization screen with per-technician route generation and Optimize All Routes
One-click route optimization, per tech or whole crew

Live tech GPS on the dispatch board

The mobile app pushes location at intervals while a tech is clocked in. Dispatchers see live positions on a map alongside the schedule. Use it to assign the next emergency call, to give a customer an accurate ETA, or to confirm a time entry against actual location.

  • Per-tech live position and last-update timestamp
  • Strictly tied to clocked-in state — stops on clock out
  • 90-day retention for individual pings; aggregates kept longer
  • Visible only to dispatcher and admin roles
Live technician locations on a map beside the day's schedule with live ETAs
Pairs well with

Round out the dispatch desk

Offline mobile app

Techs see their assigned schedule, check in/out, complete checklists — all without signal.

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Client Hub portal

Clients see upcoming visits and request service through the magic-link portal.

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Payroll & bonuses

Time entries from dispatched visits roll up into payroll periods automatically.

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FAQ

Scheduling & dispatch: common questions

What does conflict-aware scheduling actually do?

When you drag a visit onto a tech's schedule, the dispatch board checks (1) does this visit overlap an existing one, (2) is the tech available (no PTO, sick, training block), and (3) is there enough travel time from the previous job's location? It warns before letting you double-book, and if you override the warning it's logged with the reason and who did it.

How does skill-based dispatch work?

Each job can require certain skills (EPA 608 for HVAC refrigerant, journeyman license for electrical permit work, etc.). Each tech has a record of certs and expiry dates. The dispatch board only shows techs who match — and warns you if you try to assign someone unqualified.

Does CrewHub360 do route optimization?

Yes. We use Google Maps to compute the most efficient sequence of stops for each tech's day. You can run optimization manually or schedule it to recompute overnight, and if Google Maps is ever unreachable, it still gives you a sensible order.

What's the live tech GPS for?

Dispatchers see each clocked-in tech's last-known location on a map view. Used to (1) assign the next job to whoever is closest, (2) tell customers an accurate arrival ETA, and (3) verify time entries against actual location for shift-based pay. Background tracking is strictly tied to clocked-in state and ends when the tech clocks out.

Can I block out PTO, sick days, or training?

Yes. Block date ranges with a category (PTO, sick, training, holiday) and the dispatch board treats those windows as unavailable for scheduling.

Will customers get arrival notifications?

Yes — with automated reminders. When a tech is marked en route, CrewHub360 can send an email or SMS to the client with the tech's name and ETA. The message wording and timing are up to you.

Run a tighter dispatch desk in 14 days

Free trial. No credit card. Drag-and-drop dispatch board, route optimization, and live tech GPS included on every plan.

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