Most plumbing businesses lose thousands of dollars every year not because of slow work, but because of slow billing — handwritten invoices stuffed in a van, jobs invoiced days after completion, and customers who go cold the moment you drive away. CrewHub360 is field service management software built so your plumbers can send a professional invoice and collect a card payment the moment they cap the last fitting or replace the final wax ring. From the first call to the collected deposit to the final payment, every dollar is tracked, synced to QuickBooks Online, and in your account faster.
When your plumber finishes diagnosing a water heater replacement or a slab leak repair, the last thing you want is for them to say 'we'll email you a quote tomorrow.' CrewHub360's mobile quoting tool lets technicians build a detailed, itemised quote right on their phone or tablet — listing parts like a 50-gallon Bradford White, labour hours, access fees, and any code-compliance add-ons — and send it to the homeowner via the client portal before they even pack their tools. The customer reviews and approves the quote digitally, creating a clear paper trail that protects both sides.
Once the customer approves, converting that accepted quote to a final invoice is a single tap. There is no re-keying of line items back at the office, no chance of a service manager misreading a technician's notes, and no delay waiting for office staff to process paperwork the following morning. For plumbing businesses running multiple crews on water main breaks, drain cleans, and fixture installs simultaneously, eliminating that back-office bottleneck directly shortens your cash conversion cycle.
CrewHub360 processes payments through Stripe Connect — a 0.5% CrewHub360 platform fee applies in addition to Stripe's standard processing. For larger plumbing jobs — think full bathroom rough-in, main sewer line replacement, or a full repipe of a two-storey house — you can require a deposit before your crew even loads the van. The customer pays through a secure link in the client portal, and that deposit is logged against the job automatically so the final invoice already reflects what has been collected.
On job completion, technicians present the final invoice on their device and the customer pays by card on the spot — no 'I'll mail you a cheque' and no 30-day net terms unless you choose them. Payments flow directly to your Stripe account and every transaction syncs bidirectionally with QuickBooks Online, so your bookkeeper never has to manually reconcile a payment again. For a plumbing business doing dozens of service calls a week, that automated reconciliation alone saves hours of admin time and removes the risk of human error at tax time.
Getting paid faster starts with running jobs efficiently. CrewHub360's scheduling and skill-based dispatch engine lets your office assign the right plumber to the right job — sending your gas-certified technician to the boiler call and your drain specialist to the grease trap clean-out, not the other way around. The drag-and-drop scheduling board shows live technician availability, current job status, and estimated drive times so your dispatcher can pack a full day of calls without double-booking or leaving a crew idle between stops.
GPS time tracking runs automatically once a technician clocks on to a job, recording when they arrived, how long they worked, and when they departed — creating an accurate time log that feeds directly into payroll calculations and job costing. If a water heater install is budgeted for three hours and GPS tracking shows it ran to five, you know immediately rather than discovering the overrun at month-end. That real-time visibility lets you price future similar jobs more accurately and identify which job types are quietly eating your margin.
Payment disputes are one of the biggest reasons plumbing invoices go unpaid. A customer who cannot remember what was done, or who was never shown photos and notes from the job, is far more likely to contest a charge. CrewHub360's AI-generated customer reports automatically compile the technician's job notes, any photos taken on-site, parts used, and time on-site into a clear, professional summary that is delivered to the customer through the client portal as soon as the job is marked complete. For a job like a hydro-jet drain clean or a backflow preventer installation, that report gives the homeowner or property manager documented proof of exactly what was done and why.
The client portal also gives customers a single place to view their job history, outstanding invoices, and payment receipts — reducing the volume of 'can you resend that invoice?' calls your office handles every week. When a customer can log in, see their approved quote, the completed job report, and a Pay Now button on the same screen, the friction between job completion and payment collected drops dramatically. Plumbing businesses that combine upfront deposits, on-site card collection, and transparent client portal communication consistently shorten their average days-to-payment compared to businesses still relying on emailed PDFs and manual follow-up calls.
CrewHub360's mobile app is built to work offline, so technicians can access job details, complete invoices, and capture customer signatures without a live connection. Payment links are sent to the customer the moment connectivity is restored, so a basement job with no signal does not delay billing.
CrewHub360 applies a 0.5% platform fee on card payments, in addition to Stripe's standard card processing rates (which you pay directly to Stripe). You get paid directly — it's your account and your money, deposited straight into your own Stripe account.
When creating a quote in CrewHub360, you can specify a deposit amount or percentage that the customer must pay before the job is scheduled. The customer pays securely through the client portal, the deposit is recorded against the job, and the final invoice is automatically reduced by the amount already collected. Your QuickBooks Online account reflects both transactions in real time.
CrewHub360 has a bidirectional QuickBooks Online sync, meaning invoices, payments, and customer records move between both systems automatically. When a plumber collects a card payment on-site, that payment appears in QuickBooks Online without anyone in the office having to touch it, eliminating manual reconciliation and reducing the risk of bookkeeping errors.
Yes. CrewHub360 includes payroll and bonus management built in. Because GPS time tracking records precise on-site hours for every technician on every job, those hours feed directly into payroll calculations. You can also set up performance bonuses tied to jobs completed or revenue collected, giving your plumbers a direct incentive to close jobs and collect payment efficiently.